Privacy Policy

Gordon's Tree Service ("Gordon's Tree Service," "we," "our," or "us") respects your privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit our website, request an estimate, schedule services, communicate with us, make a payment, or otherwise interact with our business.

Business Name: Gordon's Tree Service
Business Address: 61 Gordon Rd. Lexington Ga. 30468
Phone: 706-510-4653
Email: gordonstreeandstump@gmail.com
Website: gordonstreeservice.com
Questions or requests concerning this Privacy Policy may be directed to us using the contact information above.

Depending on how you interact with Gordon's Tree Service, we may collect:

• Your name
• Mailing address, service address, or billing address
• Telephone number
• Email address
• Information about your property and requested tree services
• Appointment, estimate, job, invoice, and service history
• Photographs or videos of trees, landscaping, structures, property conditions, or completed work
• Communications you send to us by telephone, email, website form, or text message
• Payment and transaction information
• Information needed to prepare estimates, schedule work, provide services, process payments, and respond to questions
• Basic website usage or device information collected through cookies or similar technologies, when applicable

We may collect information:

• Directly from you when you call, text, email, complete an online form, request an estimate, approve a quote, schedule service, or make a payment
• During visits to your property or while performing requested services
• Through business management, scheduling, invoicing, payment, and communication platforms that we use to operate our business
• From another person acting with your authorization, such as a property owner, tenant, family member, contractor, property manager, or insurance representative
• Automatically through our website, when applicable

We may use personal information for:

• Respond to questions and service requests
• Prepare and deliver estimates or quotes
• Schedule, confirm, reschedule, and complete appointments
• Provide tree removal, trimming, storm cleanup, property clearing, or other requested services
• Communicate about access instructions, weather delays, crew arrival times, job progress, safety concerns, or changes to scheduled work
• Create and manage customer records
• Send invoices, receipts, payment reminders, and account notices
• Process payments and maintain transaction records
• Provide customer support and resolve complaints
• Maintain photographs, service notes, and records related to work performed
• Improve our services, website, operations, and customer experience
• Detect or prevent fraud, misuse, safety hazards, or unlawful activity
• Comply with legal, accounting, insurance, tax, and regulatory obligations
• Protect the rights, safety, property, and interests of Gordon's Tree Service, our customers, our workers, and others

When you provide your mobile telephone number and consent to receive text messages, Gordon's Tree Service may send messages related to:

• Estimate and service requests
• Appointment confirmations and reminders
• Scheduling or rescheduling
• Crew arrival and job-status updates
• Weather-related delays
• Questions about your property or requested work
• Quotes, invoices, receipts, and payment reminders
• Customer-support communications
• Occasional service announcements or promotional offers, when you have agreed to receive them

We do not sell personal information.
We may disclose information when reasonably necessary to:

• Business-management and customer-communication providers, including Jobber
• Payment processors and financial institutions
• Website hosting, email, telephone, cloud-storage, and technology providers
• Subcontractors, equipment providers, arborists, or service partners involved in completing requested work
• Accountants, insurers, attorneys, and other professional advisers
• Government agencies, courts, law enforcement, or regulatory authorities when required by law
• A successor or potential successor in connection with a merger, sale, restructuring, financing, or transfer of some or all of our business assets
• Protect the safety, legal rights, property, or interests of Gordon's Tree Service, our customers, our workers, or others

Gordon's Tree Service uses Jobber and may use other third-party platforms to manage customer information, requests, estimates, schedules, jobs, invoices, payments, and communications.

Information processed through these platforms may be subject to the service provider's own privacy and security practices in addition to this Privacy Policy. We encourage customers to review the privacy notices of any third-party platform they access directly.

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. These safeguards may include:

• Password-protected systems
• Restricted access based on job responsibilities
• Reputable business-management and payment-processing platforms
• Device and account security measures
• Secure storage and transmission methods where appropriate
• Employee or contractor access limitations

We retain personal information for as long as reasonably necessary to:

• Provide services and maintain customer records
• Document estimates and work performed
• Manage warranties, disputes, or customer-service issues
• Process and document payments
• Meet accounting, tax, insurance, contractual, and legal requirements
• Protect against fraud and enforce our agreements

You may contact us to:

• Ask what personal information we maintain about you
• Correct or update inaccurate contact information
• Request deletion of information, when legally and operationally permitted
• Withdraw consent for optional communications
• Opt out of promotional emails
• Opt out of text messages by replying STOP
• Ask questions about how your information is used or shared

Our website or its service providers may use cookies and similar technologies to operate the website, remember preferences, understand website usage, maintain security, and improve performance.

You may be able to limit cookies through your browser settings. Disabling cookies may affect the operation of certain website features.

Our website, estimates, invoices, emails, or text messages may contain links to websites or services operated by third parties. Gordon's Tree Service is not responsible for the privacy practices, security, or content of third-party websites. Their privacy policies govern information provided directly to them.

Our services are intended for property owners, tenants, property managers, and other adults seeking tree or property services. We do not knowingly collect personal information from children under 13 through our website or text-messaging program.
If we learn that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete it.

We may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or legal obligations.

The updated policy will be posted publicly with a revised "Last Updated" date. Your continued interaction with Gordon's Tree Service after an update is subject to the revised policy, where permitted by law.

Questions, privacy requests, corrections, deletion requests, or concerns may be submitted to:

Gordon's Tree Service
61 Gordon Rd.
Lexington Ga. 30468
706-510-4653
gordonstreeandstump@gmail.com
gordenstreeservice.com